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We can provide you with insights with our test purchasing and customer relations services in Scotland
At Alba Investigations, we understand the importance of maintaining a healthy and productive workplace. We offer test purchasing and customer relations services in Scotland that allow employers to identify any potential issues related to employee honesty and integrity quickly.
Employers may often suspect that something is not right in the workplace, which can cause doubts and concerns within the management departments. Our team of expertly skilled private investigators can assist corporate clients by uncovering any issues that workers may be facing in the workplace. Our test purchasing services can reveal information more efficiently than attempting to speak to employees about any problems yourself.
Test purchasing is a comprehensive approach that involves sending our investigators posing as customers to purchase or make inquiries about a specific product. This allows us to assess how your employees behave when interacting with customers and other employees, providing you with insights into their behaviour.
Our investigators use a range of covert video recording equipment to capture any suspicious behaviour or poor customer service. This way, we can help identify areas of improvement and provide training for your staff to drive up profits, enhance customer loyalty, and bolster productivity.
We understand the importance of maintaining confidentiality and professionalism when providing our investigations. Our test purchasing services are conducted with the utmost discretion, and we are committed to ensuring that our clients get the results they need.
Our investigations are designed to uncover any areas of concern related to employee behaviour that may be impacting customer relations or business operations. This way, employers can make informed decisions about how to improve the workplace and maintain a positive working environment.
Trust us to help you identify areas of improvement that can drive up profitability and customer loyalty. Contact us today to learn more about our services.
