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New legislation introduced namely the General Data Protection Regulations (GDPR) came into force on 25 May 2018. The regulations are intended to ensure that data is controlled and the sharing of data is regulated. The nature of our business is that ALL the information we hold is and has always been treated as highly confidential consequently we do not share data with other parties accept as specifically instructed by clients. This will not change. GDPR does afford rights to individuals whose data we might hold placing an obligation under the legislation for us to provide information to those applying for data to provide it to them. To protect client confidentiality, we have adopted a policy not to keep investigation data beyond the conclusion of investigations. In this policy we will state how we will erase all but current ongoing investigation data except that required for accounting purposes which we have constructed to keep to the absolute minimum required information. The principle is simple if we do not store the data, we cannot share it or have it breached in anyway. This change of policy fulfils the requirement of law and ensures that increased rights of individuals to data held do not breach client confidentiality.
This Privacy Policy describes the way in which Alba Investigations deal with the information and data we hold.
We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided via the Alba Investigations website (the “Website”), telephone calls or any other means.
In the case of clients who accept this Privacy Policy, you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your personal information.
References in this Privacy Policy to “Alba”, “we”, “us” or “our” relate to Alba Investigations who carry out private and commercial investigations and are Data Protection Registered with the Information Commissioners Office number ZB414567 and hold Professional Indemnity Insurance.
If you have any concerns or would like more detail about how we process your Personal Data, you can contact us using info@alba-investigations.co.uk.
Your Personal Data isn’t just protected by the quality, commitment and high standards of Alba, it’s also protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so.
When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests. If we do use legitimate interests as a reason to process your Personal Data you have the right to object. However, compelling grounds for processing such information may over-ride your right to object.
Whenever your data is kept by Alba, we will ensure that it is appropriately protected and only used for acceptable purposes. We will keep your data for the period that you are a customer of Alba and unless otherwise instructed by you, on the 1st day of the month after we have completed your instruction, we will erase any reports we have provided or any information we have upon you or the subject(s) we are instructed to investigate. We will retain however your name and the subject’s name or company on our daybook spreadsheet for our accounting records. If you are no longer a client of Alba, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.
The information and data about you which we may collect, use and process includes the following:
Telephone conversations, completed webforms, emails letters, other digital communications such as SMS and WhatsApp, verbally face to face and any other communication method of your choosing.
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.
Information we have may have been obtained from information you have chosen to share publicly on social media or otherwise on the internet etc. We have no control over this.
We will only share data as per the explicit instructions of clients or as required to do so by a requirement of law.
We may update this policy from time to time, so please review it frequently.
